Warranty, Guarantee & Return Policy

• The warranty period varies depending on the product and will be communicated to the customer at the time of purchase.
• Warranty coverage begins from the date of purchase shown on the receipt/invoice.
• Warranty applies only to the original purchaser and is not transferable unless otherwise agreed.

Where applicable, the warranty covers:

• Manufacturing defects.
• Hardware faults that occur under normal use.
• Functional failures not caused by accidental or improper handling.
• Other defects specifically covered by the manufacturer's or NZELA Gadget Store's warranty.

Warranty does not cover damage caused by:

• Physical damage, cracks, dents, or broken screens.
• Water, moisture, liquid, or corrosion damage.
• Accidental drops or impact.
• Burn marks or damage caused by excessive heat.
• Unauthorized repairs, opening, modification, or tampering.
• Incorrect charging, incompatible chargers, or power surges.
• Misuse, negligence, or failure to follow the manufacturer's instructions.
• Software modifications, unauthorized flashing, rooting, jailbreaking, or similar alterations where these cause the fault.
• Normal wear and tear, including scratches and cosmetic damage.
• Lost or damaged accessories, SIM cards, memory cards, or personal data.

A product advertised with a guarantee means NZELA Gadget Store guarantees that the product will function as stated under normal and proper use for the specified guarantee period.

If a qualifying fault occurs during the guarantee period, NZELA Gadget Store may, at its discretion and subject to inspection:

• Repair the product;
• Replace the product with the same or an equivalent product; or
• Provide another appropriate remedy.

A guarantee does not automatically mean that a customer is entitled to a cash refund.

To make a warranty claim, the customer must:

1. Present the original receipt, invoice, or other valid proof of purchase.
2. Bring the product to NZELA Gadget Store for inspection.
3. Provide the product and relevant accessories where requested.
4. Allow our technicians or authorized service personnel to diagnose the reported fault.

All warranty claims are subject to inspection and verification.

• Products accepted under warranty may be repaired or replaced depending on the nature of the fault and availability of parts/products.
• Repair or replacement does not restart the original warranty period unless otherwise stated.
• Replacement products may be the same model or an equivalent model where the original product is unavailable.

Customers are responsible for backing up their data before submitting a device for repair or warranty service.

NZELA Gadget Store is not responsible for loss of personal data, applications, files, contacts, photographs, or other information during repair, replacement, or software servicing.

Customers should remove passwords, accounts, and personal information where appropriate before handing in a device.

The warranty may become void where inspection establishes that the fault resulted from:

• Unauthorized opening or repair.
• Physical or liquid damage.
• Tampering with internal components.
• Use of incompatible accessories or power sources.
• Misuse or negligence.
• Removal or alteration of serial numbers, IMEI numbers, warranty seals, or identification labels.

Accessories and consumable items may have different or limited warranty periods. Examples include:

• Chargers and cables.
• Earphones and earbuds.
• Batteries.
• Phone covers.
• Screen protectors.
• Other accessories.

The applicable warranty period will be communicated at the time of purchase.

Please inspect your product at the time of purchase and report any issue as soon as possible.

Warranty coverage applies only to faults that fall within the terms of this policy. Purchasing a product from NZELA Gadget Store constitutes acceptance of the applicable warranty terms provided at the time of purchase.

Products may be returned or exchanged within 7 days of purchase, provided they meet the conditions below.

To qualify for a return or exchange, the product must:

• Be in its original condition.
• Be returned with the original box, accessories and packaging where applicable.
• Not have physical damage, cracks, dents, water damage or signs of misuse.
• Not have unauthorized repairs or modifications.
• Be accompanied by the original receipt or proof of purchase.

For phones, tablets, laptops and other electronic devices:

• The device will be inspected and tested before a return or exchange is approved.
• Software-related issues may be subject to troubleshooting or technical assessment before an exchange is considered.
• Devices damaged after purchase due to accidents, water, unauthorized repairs or misuse are not eligible for return.

Accessories such as chargers, cables, earphones, phone covers and similar items may only be returned or exchanged if they are unused and in their original condition, unless the item is confirmed to have a manufacturing defect.

Returns due to change of mind are subject to the product being unused, undamaged and in its original packaging. Opened, activated or used devices may not qualify for a change-of-mind return.

If a product develops a fault, please contact us as soon as possible. We may inspect the product and, where applicable, repair, replace or otherwise resolve the issue in accordance with the applicable warranty and consumer-protection requirements.

Where a refund is approved, the refund method and amount will depend on the circumstances of the return and the applicable terms of sale, and will take place within 14 days.

• Always inspect your product before leaving the store where practical.
• Keep your receipt or proof of purchase.
• IMEI/serial numbers may be recorded for phones and electronic devices.
• Products sold as used, refurbished, clearance or "as-is" may have separate terms that will be communicated at the time of purchase.