Question 1

How fast can you deliver Samsung?

Accepted Answer

We deliver the same day within Kampala and countrywide across Uganda, usually within 1–2 days. You can also pick up from our shop at Kooki Towers, Shop 546.

Question 2

How do I pay?

Accepted Answer

Order on WhatsApp or call us. You can pay with Mobile Money or cash on delivery or pickup after checking the device.

Question 3

What is your warranty and return policy?

Accepted Answer

Devices come with a warranty, and you can return faulty items within the warranty period. See our Policies page for full details.

Question 4

Brand New, UK Used, Refurbished or Open Box — which should I choose?

Accepted Answer

Brand New is sealed. UK Used is a clean, tested used device at a lower price. Refurbished has been restored and tested. Open Box is unused, but the box has been opened. Ask us about battery health on used phones.

Question 5

How much storage and RAM do I need?

Accepted Answer

128GB is fine for most people. Pick 256GB or more if you take lots of photos and videos. 8GB RAM or more is best for gaming and heavy multitasking.

Samsung Phones in Uganda

Samsung FAQs